🔒ConnectWise Suspends Cloud Backup After Security Breach

Your MSP's Backup Service Is Down

ConnectWise has initiated a 'service interruption' for its Cloud Backup service after detecting unauthorized access. This affects partners and customers using Cloud Backup, formerly known as SkyKick. The service remains unavailable as of October 18, impacting data backup, access, and restoration capabilities. Despite the suspension, existing archives remain encrypted, isolated, and preserved, with no evidence of unauthorized access. However, ConnectWise has called on its customers to probe any M365 environments they manage for signs of compromise, as a compromised API secret is being used to gain unauthorized access to customers' M365 environments. This incident highlights the critical importance of MSPs maintaining vigilance and transparency in their security practices.