💰Salesforce Tests New AI-Powered Pricing Models

Salesforce's New Pricing Models Could Shake Up Your Budget

Salesforce is developing a new pricing structure that aligns with the benefits customers realize from AI technology, including consumption-based and outcome-based options. This shift could change how enterprises budget for Salesforce services, especially as AI agents become more integral to workflows. The company is testing three ways to charge: conventional seat licenses, consumption through Flex Credits, and fees tied to outcomes. Outcome-based pricing is harder to price because both sides must agree on an objective measure of success, but Salesforce expects consumption revenue to grow as more customers put AI systems into production and purchase additional credits. It will take another three to five years for consumption revenue to become a material share of revenue.