🚨Word for Windows Bug Sends PDFs to Random Location
Your PDFs are going rogue in SharePoint
TL;DR
Microsoft's Word for Windows has a bug that sends PDFs to a random location when saved to SharePoint Online. No error message, just a missing file. Use Export or save elsewhere for now.
Microsoft has confirmed a bug in Word for Windows version 2609 that sends PDFs to an unexpected location with a random name when using SharePoint Online. The file ends up in C:\Users[username]\AppData\Local\Microsoft\Windows\INetCache\Content.MSO instead of the intended SharePoint location. This issue occurs when saving documents as PDFs to SharePoint Online locations via Save/Save As, and Word shows no error message to indicate anything went wrong. The bug affects users who have updated to version 2609 and are saving documents to SharePoint Online. Microsoft has not yet provided a timeline for a fix, but some users have reported that rolling back the update resolves the issue. This is a significant problem for teams relying on consistent document management and collaboration tools.
Key Points
Bug affects Word for Windows version 2609, sending PDFs to unexpected location.
Files end up in C:\Users[username]\AppData\Local\Microsoft\Windows\INetCache\Content.MSO.
No error message is shown when the issue occurs.
Rolling back to an earlier version of Word can resolve the problem.
Microsoft has not yet provided a timeline for a fix.
Why It Matters
If you're using Word for Windows version 2609 and saving PDFs to SharePoint Online, your documents might be ending up in a random location. This affects teams relying on consistent document management and collaboration tools, leading to potential data loss and workflow disruptions. Until a fix is available, using the Export option or saving elsewhere is recommended.
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