Sierra just raised $950M at a $15.8B valuation. Bret Taylor's AI customer service company is now worth more than most public CX vendors. Tiger Global led. The signal is loud: the call center as we know it is being replaced by software, not augmented. Every enterprise leader is rethinking CX hiring plans for 2027. More at www.contentbuffer.com Is this valuation insane or correct? #AI #SaaS #CustomerExperience #AIAgents #Startups