Deskday
IT Management Unknown

Deskday

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What is Deskday?

AI-powered PSA and ticketing system for MSPs and IT teams with multi-channel support, workflow automation, and intelligent AI assistant.

DeskDay is an AI-powered PSA and ticketing platform built for MSPs and IT teams. It offers a chat-first service desk with multi-channel support (Microsoft Teams, mobile, web, email, desktop), workflow automation, time tracking, billing, project management, and an AI agent named Helena that provides smart reply suggestions, knowledge base sync, similar ticket retrieval, and sentiment analysis. DeskDay aims to replace legacy PSA tools with a modern, intuitive interface that reduces complexity and speeds up onboarding.

Key Features

AI-powered ticketing with Helena assistant
Multi-channel support (Teams, email, web, mobile, desktop)
No-code workflow automation builder
Time tracking and billing
Project management with task tracking and milestones
Contract and invoice management
Knowledge base integration
Sentiment analysis
Similar ticket retrieval
Smart reply suggestions
Announcement and outage alerts
End-user portal
RMM integrations (NinjaOne, Datto, N-able, Level)
Accounting integrations (QuickBooks, Xero)
Documentation tool integration (Hudu)

Use Cases

MSPs automate ticket assignment and auto-replies using no-code workflows, reducing manual effort and response times by 50%.
IT teams resolve support tickets faster with Helena AI suggesting replies and surfacing relevant knowledge base articles in real time.
End-users create and track tickets directly from Microsoft Teams without switching tools, improving communication and satisfaction.
MSPs generate invoices automatically by linking timesheets, contracts, and work logs, eliminating billing errors and saving hours each month.
IT managers monitor customer sentiment through Helena's analysis, enabling early intervention before issues escalate.
Growing MSPs onboard new clients in days instead of months with DeskDay's intuitive setup and guided onboarding.
Internal IT departments manage projects with task tracking, milestones, and invoicing all in one platform, streamlining operations.
PSAticketingMSPIT supportservice deskAIworkflow automationmulti-channelMicrosoft Teamsbillingproject managementHelena AIhelp deskRMM integration

Alternatives

HaloPSA ConnectWise Manage Autotask PSA Kaseya BMS Syncro
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Frequently Asked Questions

What does Deskday do?

AI-powered PSA and ticketing system for MSPs and IT teams with multi-channel support, workflow automation, and intelligent AI assistant.

What are alternatives to Deskday?

Popular alternatives to Deskday include HaloPSA, ConnectWise Manage, Autotask PSA, Kaseya BMS, Syncro.

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