Customer Support Unknown
Tidio
Web Application 4.6/5 Web
What is Tidio?
AI customer service platform with live chat, helpdesk, and a trustworthy AI agent that automates up to 67% of conversations.
Tidio is a customer service platform that combines an AI agent (Lyro) with live chat and helpdesk tools. It helps businesses automate up to 67% of conversations while maintaining a human touch, trusted by over 300,000 businesses worldwide.
Key Features
AI agent (Lyro)
Live chat
Help desk
Proactive automations (Flows)
Smart Actions
Workflow organization
Real-time scalability
Data security & privacy
Personalized AI responses
Advanced task execution
Integration with 120+ tools
Resolution rate guarantee
Use Cases
E-commerce stores use Lyro AI to handle 90% of repetitive customer inquiries like order status and returns, freeing human agents for complex issues.
SaaS companies integrate Tidio's live chat to capture leads and book demos, increasing qualified leads by 25%.
Customer support teams automate boring tasks with Flows, allowing agents to focus on priority customers and improve CSAT by 30%.
Marketing teams use proactive automations to engage website visitors with personalized messages, boosting conversion rates by 27%.
Growing businesses scale their support without hiring more agents, as Lyro handles up to 67% of conversations autonomously.
Brands concerned about AI trust use Lyro's brand voice alignment to ensure responses feel human and reliable, strengthening customer relationships.
Help desk managers organize messy workflows into streamlined processes with smart automation and native integrations, reducing response times.
AI agentlive chathelpdeskcustomer service automationchatbotsupport platformLyroconversational AIlead generationcustomer engagement
Opens in a new tab on Tidio website.
Frequently Asked Questions
What does Tidio do?
AI customer service platform with live chat, helpdesk, and a trustworthy AI agent that automates up to 67% of conversations.
What are alternatives to Tidio?
Popular alternatives to Tidio include Zendesk, Intercom, Freshdesk, Drift, LiveChat.
Comments
Subscribe to join the conversation...
Be the first to comment
Discover more AI tools like this
Get the best AI tools, news, and resources delivered weekly.