technical
Microsoft Copilot Hits 20M Paid Seats, Engagement Matches Outlook
Microsoft's M365 Copilot has reached a milestone of 20 million paid enterprise seats, with Accenture alone having over 740,000 users. Weekly engagement levels are on par with Outlook, indicating widespread adoption. Agent mode is now the default experience in Word, Excel, and PowerPoint, enabling multi-step actions directly within documents. This shift means that Copilot can handle complex tasks without leaving the app interface, significantly boosting productivity for large enterprises like Bayer, Johnson & Johnson, Mercedes, and Roche.
Apr 29, 2026 · 3 min read