🚨Intel's IPv6 Fixes Break OneDrive, OneNote for Some Users
IPv6 updates cause connectivity issues for Microsoft services
TL;DR
Intel's IPv6 networking optimizations in ICPS caused connectivity issues, breaking OneDrive and OneNote for some users. IPv4 remained unaffected, allowing web and phone access. Uninstalling ICPS fixed the issue for some users.
Intel's IPv6 networking optimizations in the Intel Connectivity Performance Suite (ICPS) caused connectivity issues, breaking OneDrive and OneNote for some users. The problem affected approximately 40-60% of IPv6 HTTPS connections to an AWS CloudFront distribution, while IPv4 remained stable. This issue highlights the importance of testing new updates thoroughly, especially when they affect critical services like Microsoft 365. Uninstalling ICPS fixed the issue for some users, but the problem persists with broken ICPS builds still present and ready to cause issues.
Key Points
Intel's IPv6 networking optimizations in ICPS version 40.25.926.0 and 40.25.725.165 caused connectivity issues for OneDrive and OneNote.
Uninstalling ICPS fixed the issue for some users, but the problem persists with broken ICPS builds still present.
Approximately 40-60% of IPv6 HTTPS connections to an AWS CloudFront distribution were reset, while IPv4 remained stable.
Intel Customer Support confirmed that ICPS and Wireless drivers are available as separate packages, allowing users to avoid the issue.
Updating to the later, generic version of ICPS appears to fix the issue, but the problem has affected many users according to forum comments.
Why It Matters
If you're using Intel's Connectivity Performance Suite (ICPS) and experience connectivity issues with OneDrive or OneNote, this update could be the culprit. Uninstalling ICPS or updating to a later version may resolve the problem. The issue highlights the importance of testing new updates thoroughly, especially when they affect critical services like Microsoft 365.
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