🤝Platform Teams Build Culture Through Open Collaboration
How platform teams shape culture through open support and standards
TL;DR
Platform teams are fostering a culture of collaboration and transparency by offering open support sessions, creating super user awards, and establishing shared standards. This approach not only enhances communication but also drives the adoption of self-service and standardization.
Platform teams are redefining their role by fostering a culture of collaboration and transparency. They offer open support sessions, create super user awards for contributing developers, and establish shared open standards to grow an engineering mindset. This approach enhances communication, drives the adoption of self-service over ticket-driven operations, and promotes standardization over customization. Platform teams can now understand which capabilities are being adopted, which ones are no longer needed, and which users are affected by changes, allowing them to safely retire unused features and migrate teams toward newer platform capabilities with confidence.
Key Points
Platform teams offer open support sessions twice a week, two hours each, where developers can solve problems with them.
Super user awards are given to developers who contribute to the platform, encouraging a culture of sharing and collaboration.
Shared open standards are established to promote an engineering mindset and drive adoption of self-service and standardization.
Platform teams can now understand which capabilities are being adopted, which ones are no longer needed, and which users are affected by changes.
This visibility allows them to evolve the platform intentionally, retiring unused features and migrating teams toward newer capabilities.
Why It Matters
If you're part of a platform team, fostering a culture of collaboration and transparency through open support sessions, super user awards, and shared standards can drive the adoption of self-service and standardization. This approach not only enhances communication but also allows platform teams to understand which capabilities are being adopted and which ones are no longer needed, enabling them to evolve the platform intentionally.
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