AI-first help desk that automates 60% of tickets, clears backlogs, and raises CSAT — deployed by experts into your existing support system.
Kayako is an AI-first customer support platform that automates up to 60% of support tickets, reducing costs and improving CSAT. It offers a phased approach: AI Triage (auto-classify, prioritize, route), AI Answers (draft replies, automate repetitive cases), and AI Continuous Learning (learns from human resolutions). Deployed by experts into existing help desks, it clears backlogs and speeds resolution times. Trusted by 300+ companies, it promises a cost reset and scalable support without adding headcount.
check_circleAI Continuous Learning: learn from human resolutions
check_circleDeployed by experts into existing help desks
check_circleClear backlogs and reduce ticket age
check_circleImprove CSAT and first contact resolution
check_circleReduce cost per ticket
check_circleIntegrate with existing help desk infrastructure
check_circlePhased implementation with proven ROI
check_circleReal-time analytics and metrics tracking
Use Cases
lightbulbSupport teams at growing companies automate repetitive ticket responses, reducing average handle time from hours to minutes and freeing agents for complex issues.
lightbulbCustomer service managers deploy AI triage to auto-classify and route incoming tickets, cutting first response time by 60% and lowering backlog.
lightbulbE-commerce brands use Kayako's AI to handle common requests like order exchanges and returns, resolving them in under 3 minutes without human intervention.
lightbulbEnterprise support leaders implement AI continuous learning to capture institutional knowledge from top agents, preventing knowledge drain when employees leave.
lightbulbSaaS companies integrate Kayako with their existing help desk to scale support without adding headcount, saving over $500K annually in agent costs.
lightbulbCustomer experience VPs use Kayako's phased approach to prove ROI with a pilot, then expand AI coverage across all support queues, raising CSAT from 76% to 90%.
AI help deskcustomer supportticket automationCSAT improvementbacklog clearingsupport scalingAI triageAI answershelp desk automation
