Thena
Customer Support Unknown

Thena

Web Application 4.3/5 Web

What is Thena?

AI customer support for B2B teams: omni-channel ticketing, AI agents, Slack/Email/MS Teams integrations, and smart routing.

Thena is an AI-powered customer support platform designed for B2B teams. It unifies Slack, email, and chat into a single ticketing system with AI agents, smart routing, and automation. Features include omni-channel ticketing, AI chat agents, Slack/Email/MS Teams integrations, auto-triage, customizable boards, help centers, and workflow automation. The platform helps B2B support teams resolve issues faster by leveraging AI to handle repetitive tasks and providing context-rich account management.

Key Features

Omni-channel ticketing
AI chat agents
Slack-native support
Email-to-ticket conversion
Web chat
MS Teams integration
Auto-triage and routing
Customizable boards
Help centers (knowledge base)
Workflow automation
Account tracking
CSAT collection
Insights and analytics
Internal threads
Custom fields

Use Cases

B2B customer support
Slack-based support
Multi-channel support
AI automation of repetitive tasks
Account management
AI customer supportB2B supportticketingSlack integrationemail supportchat supportAI agentssmart routinghelp centerworkflow automationaccount managementomni-channel

Alternatives

Zendesk Intercom Freshdesk Front
Visit Thena ↗

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Frequently Asked Questions

What does Thena do?

AI customer support for B2B teams: omni-channel ticketing, AI agents, Slack/Email/MS Teams integrations, and smart routing.

What are alternatives to Thena?

Popular alternatives to Thena include Zendesk, Intercom, Freshdesk, Front.

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