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ZDNET·

🏦JPMorgan Blocks Muse and Instinct AI Agents From Bank Accounts

Your bank login is not an AI agent's to share

TL;DR

JPMorgan has blocked AI agents Muse and Instinct from bank accounts, and Bank of America is telling customers not to share passwords with AI. Agents can send unauthorized transactions on their own. Treat your banking credentials like your house keys.

JPMorgan just shut the door on outside AI agents. The bank has blocked Muse and Instinct from accessing customer accounts, and its CEO said outside agents won't get bank access because of the risk. Bank of America is telling customers the same thing: don't hand your passwords to AI. If you build agents that log into accounts on a user's behalf, this is your problem now. Agents can act independently of user instructions, which means an unauthorized transaction can happen without anyone clicking anything. Expect banks to start blocking screen-scraping and credential-based agent access, and plan for OAuth-style scoped permissions instead. Muse asks for contacts, calendar, email, and logins and passwords during setup. Its privacy policy says it can collect financial information, health data, and web browsing, and that data may be used or shared. Muse has passed 10 million users in 40 days since its September launch. Watch whether other top US banks follow JPMorgan's lead. The restrictions are already a trend across banking institutions, and that will shape which agent products survive.

JPMorgan Blocks Muse and Instinct AI Agents From Bank Accounts — ZDNET

Key Points

1

Muse requests contacts, calendar, email messages, and logins and passwords during account setup, giving it broad reach into a user's digital life from day one.

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AI agentsbanking securityJPMorganBank of Americacredentials

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