Best Customer Support AI tools

36 Customer Support AI tools ranked by our quality score, with pricing and alternatives. See the best AI tools overall.

1. 

   Customer Support

   Kaption AI

   Kaption AI is the ultimate AI platform for WhatsApp Business, offering an AI-powered inbox, automation, and analytics. It transcribes audios, summarizes conversations, provides live translation in 90+ languages, and integrates with CRM and ERP systems. Features include agent copilot, team inbox, custom chatbots, omnichannel support, and mobile apps.

   WhatsAppAItranscription+7
2. 

   Customer Support

   Tidio Copilot

   Tidio Copilot is a free AI assistant that integrates as a Chrome extension with helpdesks like Zendesk, Intercom, Gorgias, and Gmail. It analyzes conversations across live chat, email, and social media to suggest accurate, on-brand responses, automating up to 30% of agent workload. Built on Anthropic's Claude AI, it offers enterprise-grade security with GDPR/CCPA compliance and encryption. Users can add custom knowledge bases for factual replies, and the tool is part of the Tidio ecosystem used by 300,000+ businesses.

   AI assistanthelpdeskcustomer service+9
3. 

   Customer Support

   Hi AI

   Hi AI is an AI-powered tool that generates customer service email replies in seconds. It integrates with Gmail, Outlook, and Google Sheets to automate responses while keeping user data private. Users can review, edit, and send replies, maintaining full control. The tool offers features like smart customer data sync, real-time order tracking, and brand voice customization.

   AI email repliescustomer serviceemail automation+5
4. 

   Customer Support

   Thena

   Thena is an AI-powered customer support platform designed for B2B teams. It unifies Slack, email, and chat into a single ticketing system with AI agents, smart routing, and automation. Features include omni-channel ticketing, AI chat agents, Slack/Email/MS Teams integrations, auto-triage, customizable boards, help centers, and workflow automation. The platform helps B2B support teams resolve issues faster by leveraging AI to handle repetitive tasks and providing context-rich account management.

   AI customer supportB2B supportticketing+9
5. 

   Customer Support

   vennie

   vennie ist ein KI-gestützter Kundensupport für E-Commerce, der sich nahtlos in Shopify und Zendesk integriert. Es automatisiert bis zu 70% der Support-Anfragen, beantwortet Fragen, bearbeitet Bestellungen und reduziert Antwortzeiten um 95%. Die Lösung spricht Deutsch und ist speziell für D2C-Marken optimiert.

   AI KundensupportE-CommerceShopify+7
6. 

   Customer Support

   Callbell

   Callbell is a customer support platform that centralizes communication across WhatsApp, Facebook Messenger, Instagram, and Telegram into a single multi-agent inbox. It offers chat management, a no-code chatbot builder, broadcast campaigns, API/webhooks, and team collaboration features. Trusted by over 75,000 companies, it helps sales and support teams respond in real-time from any device.

   WhatsAppFacebook MessengerInstagram+12
7. 

   Customer Support

   Kipps AI

   Kipps.AI provides AI-powered voice, chat, and WhatsApp agents that handle millions of conversations with human-like intelligence. It offers enterprise-grade security, 100+ integrations, and is trusted by 50+ companies worldwide. Use cases include lead qualification, hotel reception, and healthcare sales.

   AI agentsvoice AIchatbot+4
8. 

   Customer Support

   Sideconvo.ai

   Sideconvo is an AI plugin that lives on your website and communicates your pages and info to your website visitors. It answers questions, guides visitors, and drives conversions automatically via text or voice. You can customize its personality, set user access rules, and monitor conversations through a simple admin dashboard. It integrates with WordPress and supports SSO for user authentication.

   AI chatbotvoice AIwebsite assistant+5
9. 

   Customer Support

   ChatIn

   ChatIn is an AI-powered customer support agent designed for Shopify stores. It automates responses, provides 24/7 assistance, reduces response times by 90%, and boosts conversions. Features include intelligent product discovery, smart human escalation, and data-driven insights. Integrates with Shopify, WhatsApp, Facebook, Messenger, Instagram, Slack, Discord, and Email.

   AI customer supportShopify chatbot24/7 support+5
10. 

    Customer Support

    Kayako

    Kayako is an AI-first customer support platform that automates up to 60% of support tickets, reducing costs and improving CSAT. It offers a phased approach: AI Triage (auto-classify, prioritize, route), AI Answers (draft replies, automate repetitive cases), and AI Continuous Learning (learns from human resolutions). Deployed by experts into existing help desks, it clears backlogs and speeds resolution times. Trusted by 300+ companies, it promises a cost reset and scalable support without adding headcount.

    AI help deskcustomer supportticket automation+6
11. 

    Customer Support

    Thoughtly

    Thoughtly is a no-code platform that enables businesses to build and deploy AI voice agents for inbound and outbound phone calls. It integrates with CRM systems, offers real-time analytics, A/B testing, and costs 5 cents per minute. The platform helps automate customer service, sales, and marketing calls, reducing wait times and improving conversion rates.

    AI voice agentsno-codecall center+7
12. 

    Customer Support

    Hoory AI

    Hoory AI is an all-in-one customer support platform that combines live chat, AI assistant, chatbot builder, and call center solution to automate ticket resolution and deliver 24/7 support. It features multilingual text and audio support, macros, canned responses, and transliteration. The platform handles 85% of conversations via AI with a 5% error rate, processing 840M messages annually.

    customer supportAI assistantlive chat+5